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Shipping and Order Related Information

If your questions are not listed here, please contact us

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DELIVERY UPDATE: Due to the currently limited transportation by most shipping couriers, domestic delivery times may be extended. The couriers USPS, Fed Ex, and UPS are third-party companies we utilize for deliveries. We have no control over shipping delays once packages have left our facilities. Please contact Customer Care in Chat if you have a time-sensitive order.

Most orders placed Monday through Friday ship the SAME DAY based on stock and availability. Orders placed after 3pm EST will ship the following business day. Additionally, orders placed after 3pm EST on Friday will be shipped first thing Monday--we do not ship on weekends or during Holidays. Be sure to view the corresponding map for estimated delivery times. Click here to view the Holiday schedule.

Transit times begin the following business day after the order is placed. Please take note that we ship from multiple distribution centers depending on location and product availability, if for any reason the product is out of stock we may ship from an alternate location which would effect the transit time Contact us to confirm the delivery date of extremely time sensitive orders or call us toll free, Monday through Friday. We try to be as prompt & give the best approximate shipping days when asked. 

At this time we deliver within the contiguous 48 states only. Delivery to Hawaii, Puerto Rico, and Alaska are not available. Please provide us with a physical street address for shipping, as PO/APO Boxes are not accepted. We are not responsible for weather delays or any other unforeseen shipping delays. 

All orders under $35.00 will incur a $3.95 handling charge.

Should your order already be in transit, and you are changing a physical address you will be charged a $21.00 intercept/correction - (the carrier charges).

Should you provide a PO Box or incorrect address for shipping, you will incur an intercept / address correction fee by the carrier, of $21 per package - (the carrier charges).

Shipping Information

1. When do you ship?

For orders placed Monday through Friday, we strive to ship the same day, contingent upon stock availability. Orders submitted after 3 PM EST will be dispatched on the following business day. Additionally, any orders placed after 3 PM EST on Friday will be shipped on Monday, as we do not operate during weekends or holidays. To estimate delivery times, consult our corresponding map. For holiday schedules, click here.

Transit times commence on the business day following order placement. We operate from multiple distribution centers, depending on location and product availability. In the rare event that a product is out of stock, we may ship from an alternate location, which could impact transit time. For extremely time-sensitive orders, please contact us to confirm the delivery date. Our toll-free line is available Monday through Friday, and we strive to provide accurate estimates for shipping days.

2. Where do you ship to?

Currently, we offer delivery within the contiguous 48 states only. Unfortunately, we do not deliver to Hawaii, Puerto Rico, or Alaska. When providing a shipping address, please ensure it is a physical street address, as PO/APO Boxes are not accepted. While we make every effort to ensure prompt delivery, we are not responsible for weather-related delays or unforeseen shipping disruptions.

3. Do you have shipping charges?

Please note that orders under $35.00 will incur a $3.95 handling charge. All orders above $35.00 is free shipping.

Cancel Order

How do I cancel my order?

  • If you need to cancel your order, contact us promptly.

  • Our Ecare Customer Service is available Monday to Friday, 9 AM to 5 PM EST.

  • Cancellations must be made by 2 PM EST on the day your order is scheduled to ship to avoid fees.

  • Orders already in transit will incur a carrier intercept and return shipping fee of $18 per package, along with a $5 restocking fee per package.

  • Note that orders in transit via USPS cannot be intercepted.

Order Issues

1. What if my order is in transit?

Address Corrections:

    • If you require an address correction, reach out to us immediately.

    • Address changes must be made by 2 PM EST on the day your order is scheduled to ship.

    • Changing a physical address for an order already in transit will incur intercept fees by the carrier per package.

    • Please provide a physical street address for shipping, as PO/APO Boxes are not accepted.

    • Using a PO Box for shipping will result in an intercept address correction fee by the carrier.

2. What To Do If You Have An Issue With Your Delivery

If your package arrives and you are missing items please do the following:

  1. Check your tracking number to ensure you have all your packages
  2. Sometimes we combine items in boxes so please pull out all merchandise to see what is in the boxes since sometimes items are inbetween and at the bottom of the boxes. If you do not report missing items within 24 hours, we will not be able to issue you a refund.

3. What if I did not receive my packages?

If you are having an issue with your delivery please contact us right away via email or chat providing your order and tracking information. We will followup immediately to provide an update.